By accessing our website, engaging our services, or participating in our learning programs, you agree to these terms. If you disagree with any part of these terms, please don't use our services.

These terms apply to all users, including clients, program participants, and website visitors. We may update these terms periodically, and continued use indicates acceptance of any changes.

Igniteonglow provides testing process improvement consulting, training programs, and educational resources for IT professionals and organizations. Our services include:

• Process optimization consulting and implementation support
• Educational programs focused on testing methodologies
• Digital resources and training materials
• Professional development guidance and mentoring

Service availability and specific offerings may vary based on client needs and program schedules. We reserve the right to modify service offerings with appropriate notice.

When using our services, you agree to:

• Provide accurate information during registration and consultations
• Respect intellectual property rights of all materials and content
• Participate constructively in learning programs and discussions
• Maintain confidentiality of proprietary methodologies and client information
• Use services only for legitimate business and educational purposes

All content, methodologies, training materials, and proprietary processes remain the intellectual property of Igniteonglow. This includes:

• Course materials, frameworks, and testing methodologies
• Website content, graphics, and digital resources
• Proprietary software tools and assessment materials
• Case studies and research findings (where applicable)

Clients receive limited usage rights for materials directly related to their engagement. Redistribution or commercial use of our intellectual property requires written permission.

We collect and process personal information in accordance with applicable privacy laws and our Privacy Policy. This includes contact information, professional background, and learning progress data.

Client information and project details are kept confidential unless disclosure is required by law or with explicit consent. We implement reasonable security measures to protect personal and professional information.

Payment terms are specified in individual service agreements and program enrollment documents. Generally:

• Consulting fees are due according to agreed payment schedules
• Program fees are typically required before course commencement
• Additional services are billed separately as outlined in agreements

Refund policies vary by service type and are detailed in specific agreements. Requests for refunds must be submitted in writing within specified timeframes.

While we strive for excellent service quality, certain limitations apply:

• Results depend on client implementation and organizational factors
• Market conditions may affect the applicability of recommendations
• Technical issues may occasionally impact digital service delivery
• Service availability depends on consultant availability and scheduling

We provide services based on current industry best practices and available information. Recommendations are advisory and should be evaluated within your specific business context.

Our liability is limited to the fees paid for specific services. We are not responsible for indirect damages, lost profits, or business interruptions resulting from service use.

This limitation applies except where prohibited by law. Some jurisdictions don't allow certain liability exclusions, so these limitations may not apply to all users.

Either party may terminate services according to the terms specified in individual agreements. Termination doesn't affect previously incurred obligations or confidentiality requirements.

We reserve the right to suspend or terminate access for users who violate these terms or engage in inappropriate behavior during programs or consultations.

These terms are governed by the laws of Taiwan, where our primary business operations are located. Disputes will be resolved through appropriate legal channels in Taiwan jurisdiction.

If any provision of these terms is found unenforceable, the remaining provisions continue in full effect. We'll work to replace unenforceable provisions with valid alternatives that achieve similar objectives.