Privacy Policy

Effective Date: January 15, 2025

At Igniteonglow, we understand that privacy matters. This policy explains how we collect, use, and protect your information when you work with our IT testing process improvement services. We've written this in plain language because transparency shouldn't require a law degree.

Information We Collect

We collect information in three main ways: what you share directly with us, what we observe during our service delivery, and some technical data that helps us improve our offerings.

Personal Information You Provide

Contact details like your name, email address, phone number, and company information
Project specifications and testing requirements you share with us
Communication records from emails, calls, and meetings
Feedback and survey responses about our services
Payment information processed through secure third-party providers

Professional Service Data

During our testing process improvement work, we may access certain system data, performance metrics, and process documentation. We only collect what's necessary to deliver effective service improvements and always maintain strict confidentiality agreements.

Technical Information

Our website collects standard technical data like IP addresses, browser types, and page visit patterns. This helps us understand how people use our site and identify technical issues that need attention.

How We Use Your Information

We use your information to provide excellent service and maintain professional relationships. Here's what that means in practice:

Delivering IT testing process improvement services according to our agreements
Communicating about projects, schedules, and technical requirements
Sending invoices and processing payments for our services
Improving our methodologies based on project outcomes and client feedback
Sharing relevant industry insights and service updates with your permission
Ensuring compliance with professional standards and Taiwan business regulations
Protecting our systems and client data from security threats

We never sell your personal information to third parties or use it for purposes unrelated to our professional services.

Information Sharing and Disclosure

We share information only when necessary for service delivery or required by law. Your trust is essential to our business relationship.

Service Providers

We work with trusted partners for specific functions like payment processing, cloud hosting, and communication tools. These providers operate under strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose information when required by Taiwan law, court orders, or regulatory investigations. If this happens, we'll notify you unless legally prohibited from doing so.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of our business, client information may be transferred as part of that transaction. We would notify affected clients and ensure the same privacy protections continue under new ownership.

Data Security and Protection

We take data security seriously and use multiple layers of protection to keep your information safe. Our approach combines industry-standard security measures with careful access controls.

Encrypted data transmission using SSL/TLS protocols for all communications
Secure cloud storage with regular backups and disaster recovery procedures
Limited access controls ensuring only authorized team members can access client data
Regular security audits and updates to our systems and protocols
Staff training on data protection and confidentiality requirements
Incident response procedures for any potential security breaches

While we implement strong security measures, no system is completely foolproof. We continuously monitor and improve our security practices to stay ahead of emerging threats.

Your Rights and Choices

You have several important rights regarding your personal information. We've made it straightforward to exercise these rights because your control over your data matters.

Access and Correction

You can request to see what personal information we have about you and ask us to correct any inaccuracies. We'll respond to these requests within 30 days and provide the information in an easily understandable format.

Data Deletion

You can ask us to delete your personal information, subject to our legal and contractual obligations. For example, we may need to retain certain records for tax purposes or ongoing service agreements, but we'll delete everything else.

Communication Preferences

You can opt out of marketing communications at any time using the unsubscribe links in our emails or by contacting us directly. We'll still send necessary service-related communications about active projects.

Data Portability

If you want to transfer your data to another service provider, we can provide your information in commonly used formats where technically feasible.

Data Retention

We keep your information only as long as necessary for legitimate business purposes or legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Active project data is retained throughout the service engagement and for two years afterward
Financial records are kept for seven years to comply with Taiwan accounting regulations
Marketing contact information is retained until you opt out or we determine it's no longer relevant
Website analytics data is aggregated and anonymized after 26 months
Security logs are maintained for one year to support incident investigation

When we delete your information, we use secure deletion methods to ensure it cannot be recovered or reconstructed.

International Data Transfers

As a Taiwan-based company, we primarily store and process data within Taiwan and other countries with adequate data protection standards. When we use international service providers, we ensure they maintain appropriate security measures and data protection commitments.

Some of our cloud services and communication tools may involve data processing in countries like Singapore, Japan, or the United States. We only work with providers who demonstrate strong privacy practices and comply with international data protection frameworks.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our site. Most of these are essential for basic functionality, while others help us improve our services.

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure connections, and remembering your preferences during your visit.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This information helps us identify areas for improvement and create better user experiences. The data is aggregated and anonymous.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our business practices or legal requirements. When we make important changes, we'll notify you by email and post the updated policy on our website.

Changes take effect 30 days after notification, giving you time to review the updates and contact us with any questions. If you continue using our services after the effective date, it indicates your acceptance of the updated terms.

We maintain previous versions of this policy for reference and can provide them upon request.

Privacy Questions and Contact Information

Igniteonglow
No. 85號, Jilin Street, Sanmin District
Kaohsiung City, Taiwan 807

Email: info@igniteonglow
Phone: +886229549882

Our privacy team responds to inquiries within 48 hours during business days. For urgent privacy concerns, please call our main number and ask to speak with our data protection officer.